Scope
This policy applies to paid Runenv subscription plans purchased through runenv.dev or through a checkout operated for Runenv by our payment provider.
Runenv is a SaaS product for runtime secret and environment management. The service is delivered digitally and access begins shortly after checkout or subscription activation.
This policy does not limit any mandatory rights you may have under applicable consumer protection, cancellation, or payment laws.
First subscription refund window
If you are a new paid subscriber, you may request a refund for your first paid Runenv subscription within 14 calendar days after the initial payment date.
When a request is approved under this first-subscription refund window, we will refund the subscription fee paid for that first purchase and may downgrade or close the paid workspace features associated with that subscription.
- The request must be submitted within 14 calendar days of the initial payment.
- The refund window applies to the first paid subscription purchase for an account or organization, not to renewal payments.
- Only the most recent first subscription payment is eligible under this window.
Renewals and cancellations
Paid subscriptions renew automatically unless canceled before the next renewal date. You are responsible for canceling a subscription before renewal if you do not want the next billing period to start.
Canceling a subscription stops future renewal charges. It does not automatically refund the current billing period, unused time, or prior charges.
- Monthly and annual plans remain usable until the end of the paid billing period unless access is otherwise suspended under the Terms of Service.
- Mid-cycle plan changes, downgrades, or seat reductions are generally reflected prospectively and are not automatically refundable.
- Enterprise or custom agreements may specify a different cancellation or refund process.
Items that are generally non-refundable
Unless required by law or approved by us in writing, the following charges are generally not refundable.
- Renewal payments after the first subscription period.
- Partial months, partial years, unused time, or account inactivity.
- Plan upgrades, add-ons, seat changes, or usage-based charges after access has been provided.
- Accounts suspended or terminated for violation of the Terms of Service, security abuse, fraud, chargeback misuse, or unlawful activity.
Billing corrections and service issues
We may approve a refund, credit, or billing correction when there is a duplicate charge, clear billing error, unauthorized payment, or other issue that we determine should be corrected.
If Runenv materially fails to provide the paid service and we cannot reasonably restore the affected functionality, we may offer an appropriate credit or refund for the affected period at our discretion, subject to applicable law.
How to request a refund
To request a refund, contact [email protected] or use the support path provided in your Paddle receipt or customer portal. Paddle may also handle customer support, cancellation, and refund workflows as our merchant of record or payment processor.
Please include the account email address, organization name if applicable, Paddle transaction or invoice identifier if available, payment date, and a short description of the request.
Refund processing
Approved refunds are usually returned to the original payment method through Paddle or the original payment processor. Processing times depend on the payment method, bank, card network, and processor.
Taxes, foreign exchange differences, bank fees, and card issuer timing may affect the final amount or timing shown on your statement.
Changes to this policy
We may update this Refund Policy from time to time. The version posted on runenv.dev at the time of purchase or renewal generally applies to that transaction, except where a later change is required by law or is more favorable to you.
Questions about this policy can be sent to [email protected].